Returns Policy

Fencing panels and kits are made to order or handled as bulky freight items. Please read this policy carefully before ordering.

No Change of Mind Returns

We do not accept change of mind returns. Once your order has been confirmed, we cannot accept returns or offer refunds because you changed your mind, ordered the wrong product, colour, height or quantity, or no longer require the goods.

Damaged Goods

Please inspect your delivery carefully on arrival. If an item arrives damaged in transit, contact us within 48 hours of delivery with clear photos of the damage and the packaging. Where damage is confirmed, we will arrange a replacement or another suitable remedy at no additional cost to you.

Incorrect or Faulty Goods

If we send the wrong item, or an item is faulty due to a manufacturing defect, contact us as soon as possible. We will arrange a replacement or correction. This does not apply to goods that have been installed, modified, cut, or damaged after delivery.

Australian Consumer Law

Nothing in this policy excludes rights you may have under the Australian Consumer Law that cannot be excluded by agreement.